Shipping policy

Where we ship

DeskeyX ships to the United States, Canada, the United Kingdom, the European Union, Japan and Australia. Prices are shown in your market's currency where supported; the country selector in the footer switches markets.

Processing times

In stock. Orders for in-stock items are dispatched within 48 hours of payment on business days. Orders placed on weekends or public holidays are dispatched on the next business day.

Pre-order. Pre-order items ship inside the delivery window shown on their product page. That window is set only after a physical sample has been verified — we do not open a pre-order for a design that exists only as a render.

Mixed carts. If your order contains both in-stock and pre-order items, we ship the in-stock items first and the pre-order items when they are ready. You are not charged twice for shipping.

Delivery

Transit time depends on destination and the service selected at checkout. Tracking is emailed as soon as your parcel is handed to the carrier.

Duties and taxes

Taxes shown at checkout follow the rules of your selected market. For destinations where duties are collected on import, any duties, import taxes or customs handling fees are the responsibility of the recipient unless the checkout states that they are prepaid.

Incorrect addresses and failed deliveries

Please check your shipping address before completing checkout. If a parcel is returned to us because the address was incomplete or undeliverable, we will contact you to arrange reshipment; reshipping costs may apply.

Questions

Email support@deskeyx.com with your order number and we will help.