Refund policy

Returns

You may return an unused item in its original packaging within 30 days of delivery. Keycap sets must be unopened and unmounted; a set that has been installed on a keyboard cannot be returned for change of mind.

To start a return, email support@deskeyx.com with your order number. Please wait for return instructions before shipping anything back.

Who pays return shipping

If the return is a change of mind, return shipping is paid by you. If the item arrived damaged, defective, or is not what you ordered, DeskeyX pays return shipping and either replaces the item or refunds it in full — your choice.

Damaged, defective or incorrect items

Please report any damage, manufacturing defect or picking error within 14 days of delivery, with photographs. We will resolve it without asking you to return the item first where photographs are sufficient.

Refunds

Once your return arrives and is inspected, refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, it may take a further few days to appear on your statement. Original shipping charges are refunded only when the return is our fault.

Pre-orders

Pre-orders can be cancelled for a full refund at any time before production of your order begins. Once production has begun, cancellation is no longer automatic — contact us and we will tell you honestly what stage your order is at and what is possible. Full pre-order terms, including what happens if a project is delayed or does not proceed, are on our Pre-order policy page.

Non-returnable

Gift cards and items marked as final sale cannot be returned.